Embedded SIM cards are accessible on eSIM-capable devices. It provides a smarter and more convenient way to stay connected by allowing immediate download of data packs to the user's mobile device.

It is essential to remember that eSIMs are only compatible with eSIM-compliant and network-unlocked devices. In order to ensure that your device is compatible with eSIM plans, you can check the list of eSIM-supported devices below or access your device's settings to confirm its eSIM capability.

To verify that your device supports eSIM, you'll need to find the "eSIM IMEI" number using the instructions below.

Samsung

1. Go to Settings
2. If in Settings you see a search bar, type in “IMEI”, and the option “IMEI information” (or similar) should show up (otherwise, you will need to go to About phone> Status).
3. Tap “IMEI information”
4. If the “IMEI (eSIM)” is available, it should mean that your device supports eSIM.

Other Android devices

1. Dial *#06# and press call
2. In case your device is eSIM capable you should be able to view your device’s eSIM unique identification number (EID)

QR CODE

iOS

1. Go to Settings > Cellular/Mobile Data > Add eSIM or Set up Cellular/Mobile Service > Use QR Code on your device.
2. Scan the QR code sent via email, then tap “Continue” twice and wait for a while. Your eSIM will connect to the network, this may take a few minutes, then tap “Done”.
3. Choose a label for your new eSIM plan “Agoda’..
4. Choose “Primary” for your default line, then tap “Continue”.
5. Choose the “Primary” you want to use with iMessage and FaceTime for your Apple ID, then tap “Continue”.
6. Choose your new eSIM plan for cellular/mobile data, then tap “Continue”.

Android

Google Pixel

1. Go to “Settings”, tap “Network & internet”, then tap “(+)” next to the SIMs/Mobile network section, if it’s not available tap “SIMs/Mobile network” on your device.
2. Tap “Download a SIM instead?”, then tap “Next”.
3. Tap “Use a different network” if you need to confirm your network.
4. Scan the QR code available,, then tap “Download/Activate”.
5. Tap “Settings/Done” when you see the Download Finished screen.

Samsung

1. Go to Settings > Connections > SIM Card Manager.
2. Tap on "Add Mobile Plan".
3. Tap on "Scan Carrier QR Code" and tap on "Add".
4. When the plan has been registered, tap "Ok" to turn on a new mobile plan.
5. Your eSIM has been installed successfully, please scroll down to see the settings for accessing data

MANUAL

iOS

1. Go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan.
2. Tap on "Enter Details Manually".
3. Enter your SM-DP+ Address and Activation Code as stated above.
4. Tap on "Add Cellular Plan".
5. Label the eSIM.
6. Choose preferred default line to call or send messages.
7. Choose the preferred line to use with iMessage, FaceTime, and Apple ID.
8. Choose the eSIM plan as your default line for Cellular Data and do not turn on "Allow Cellular Data Switching" to prevent charges on your other line.
9. Your eSIM has been installed successfully, please scroll down to see the settings for accessing data.

Android

Google Pixel:

1. Go to “Settings”, tap “Network & internet”, then tap “(+)” next to the SIMs/Mobile network section, if it’s not available tap “SIMs/Mobile network” on your device.
2. Tap “Download a SIM instead?”, then tap “Next”.
3. Tap “Use a different network” if you need to confirm your network.
4. Tap “Need help?”, then tap “Enter it manually”.
5. Enter the SM-DP+ Address & Activation Code stated above,, then tap “Download/Activate”.
6. Tap “Settings/Done” when you see the Download Finished screen.

Samsung

1. Go to Settings > Connections > SIM Card Manager.
2. Tap on "Add Mobile Plan".
3. Tap on "Scan Carrier QR Code" and tap on "Enter code instead".
4. Enter the Activation Code (SM-DP+ Address & Activation Code).
5. When the plan has been registered, tap "Ok" to turn on a new mobile plan.
6. Your eSIM has been installed successfully, please scroll down to see the settings for accessing data.

DATA ACCESS

iOS

1. Select your Agoda eSIM under "Cellular Plans".
2. Ensure that "Turn On This Line" is toggled on.
3. Go to "Network Selection" and select the supported network.
4. Turn on the Data Roaming.

Google Pixel

1. Go to “SIMs”, then select the recently downloaded eSIM on your device.
2. Enable the “Use SIM” toggle, then tap “Yes”.
3. Enable the “Mobile data” toggle.
4. Enable the “Roaming” toggle, then tap “OK”.
5. Tap the “Automatically select network” toggle
6. Tap Access Point Names, then tap “(+)”.
7. Enter the APN as globaldata in the Name and APN fields.
8. Tap the three dots on the right top of the screen, tap Save, then select the APN you have saved by clicking the radio button.

Samsung

1. In the "SIM Card Manager" select your Agoda eSIM.
2. Ensure that your eSIM is turned on under "Mobile Networks".
3. Enable the Mobile Data.
4. Turn on the Data Roaming.
5. Go to Settings > Connections > Mobile Networks > Access Point Names.
6. Tap on "ADD" at the upper right.
7. Enter the APN as globaldata in the Name and APN fields and save it. The remaining fields should be left blank.
8. Go to Settings > Connections > Mobile networks > Network Operators.
9. Ensure that the supported network is selected.

If your device is compatible with eSIMs, all you need is an eSIM plan to take full advantage of it!

The list below is constantly expanding as more eSIM-compatible devices get released into the market.

Please ensure that your device is eSIM-compatible and carrier-unlocked before purchasing. Note that country and carrier-specific restrictions may apply as shared below*.

➜ APPLE*: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2020), iPhone SE (2022), iPad Air (3rd generation), iPad Air (4th generation), iPad Air (5th generation), iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (4th generation), iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (5th generation), iPad Pro 12.9-inch (6th generation), iPad (7th generation), iPad (8th generation), iPad (9th generation), iPad (10th generation), iPad Mini (5th generation), iPad Mini (6th generation).

*The following Apple devices DO NOT have eSIM capability:- iPhone devices from Mainland China.- iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
*Only iPad devices with Wi-Fi + Cellular features are supported.
*For iPhones and iPads purchased in TURKEY:- If you’re setting up your device for the first time after June 23, 2020, your eSIM will activate after installation. Contact your carrier if you don’t have eSIM enabled.

➜ SAMSUNG*: Galaxy A54 5G, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S22 5G, Galaxy S22+ 5G, Galaxy S22 Ultra 5G, Galaxy S21 5G, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Galaxy S20 5G, Galaxy S20, Galaxy S20+ 5G, Galaxy S20+, Galaxy S20 Ultra 5G, Galaxy S20 Ultra, Galaxy Z Flip, Galaxy Z Flip 3 5G, Galaxy Z Flip 4, Galaxy Z Flip 5, Galaxy Z Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Z Fold 4, Galaxy Z Fold 5, Galaxy Note 20, Galaxy Note 20 5G, Galaxy Note 20 Ultra, Galaxy Note 20 Ultra 5G.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, and A54 5G.
*Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.
*The following Samsung Galaxy devices DO NOT have eSIM capability:- All Galaxy devices originating from China, Hong Kong, and Taiwan.- All Galaxy FE “Fan Edition” models.- USA models of the Galaxy S20, S21*, and Note 20 Ultra.
*Galaxy S21 series devices (except FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please contact your carrier or device manufacturer to confirm your Samsung device is eSIM-capable.

➜ GOOGLE PIXEL: Pixel Fold, Pixel 7 Pro, Pixel 7a, Pixel 7, Pixel 6 Pro, Pixel 6a, Pixel 6, Pixel 5a, Pixel 5, Pixel 4a, Pixel 4, Pixel 4 XL, Pixel 3 & 3 XL, Pixel 3a & 3a XL.

*The following Google Pixel devices DO NOT have eSIM capability:- Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.- Pixel 3a models purchased in South East Asia and with Verizon service.

➜ HAMMER*: HAMMER Explorer PRO, HAMMER Blade 3, HAMMER Blade 5G, myPhone NOW eSIM.

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

➜ HONOR*: Honor Magic5 Pro, Honor Magic4 Pro, Honor 90.

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm your Honor device is eSIM-capable.

➜ HUAWEI: Huawei P40, Huawei P40 Pro, Huawei Mate 40 Pro.

*The following HUAWEI devices DO NOT have eSIM capability:- Huawei P40 Pro+- All Huawei devices purchased in China are not eSIM capable.

➜ MOTOROLA*: Motorola Edge 40 Neo, Motorola G53 5G, Motorola Razr 40 Ultra, Motorola Razr 2022, Motorola Razr 2019, Motorola Razr 5G, Motorola Edge+, Motorola Edge 40 Pro.

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm your Motorola device is eSIM-capable.

➜ NOKIA*: Nokia XR21, Nokia X30.

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm your Nokia device is eSIM-capable.

➜ ONEPLUS*: OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

➜ OPPO*: OPPO Find N2 Flip, OPPO Find X3 Pro, OPPO Find X5, OPPO Find X5 Pro, OPPO Reno A.

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

➜ RAKUTEN*: Rakuten Big, Rakuten Big S, Rakuten Mini, Rakuten Hand.

*eSIM support is only available in Japan and specific regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

➜ SHARP*: AQUOS Sense4 Lite, AQUOS R7, AQUOS Wish, AQUOS Zero6, AQUOS Sense6.

*eSIM support is only available in Japan and specific regions. Please contact your carrier or device manufacturer to confirm that your Aquos device is eSIM-capable.

➜ SONY*: Sony Xperia 1 V, Sony Xperia 1 IV, Sony Xperia 5 IV, Sony Xperia 10 III Lite, Sony Xperia 10 IV.

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.
*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

➜ XIAOMI*: Xiaomi 13 Pro, Xiaomi 13 Lite, Xiaomi 13, Xiaomi 12T Pro, Xiaomi Redmi Note 11 Pro 5G.

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm your Xiaomi device is eSIM-capable.
*Redmi Note 11 Pro 5G eSIM support is only available in Japan. Please contact your carrier or device manufacturer to confirm your Redmi Note 11 Pro 5G device is eSIM-capable.

➜ OTHERS*: Nuu Mobile X5, Gemini PDA 4G+Wi-Fi, Fairphone 4.

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm your device is eSIM-capable.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

➜ ACER: Acer Swift 3, Acer Swift 7, Acer TravelMate P2, Acer TravelMate Spin P4, Acer TravelMate P6.

➜ ASUS: ASUS Mini Transformer T103HAF, ASUS NovaGo TP370QL, ASUS Vivobook Flip 14 TP401NA.

➜ DELL: Dell Latitude 7210 2-in-1, Dell Latitude 9410, Dell Latitude 7310, Dell Latitude 7410, Dell Latitude 9510, Dell Latitude 5410, Dell Latitude 5411, Dell Latitude 5511.

➜ HP: HP Elitebook G5, HP Probook G5, HP Zbook G5, HP Spectre Folio 13.

➜ LENOVO: ThinkPad X1 Titanium Yoga 2 in 1, ThinkPad X1 Carbon Gen 9, ThinkPad X1 Fold, ThinkPad X1 Nano, ThinkPad X12 Detachable, Lenovo Flex 5G, Lenovo Yoga C630, Lenovo Miix 630, Lenovo Yoga 520, Lenovo Yoga 720 (2-in-1 models).

➜ SURFACE*: Surface Pro 9, Surface Go 3, Surface Pro X, Surface Duo 2, Surface Duo.

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later to use an eSIM. The device also needs to be LTE-ready.
*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled the eSIM capability in the Surface Duo. Please contact the carrier to confirm.

When can you use the same eSIM

• When you purchase an eSIM, it is always accompanied by an activated data pack.
• The eSIM is still installed on your device.
• You will utilize the eSIM in a supported nation or nations

When you purchase an eSIM, it already has a package enabled.

You can leave it installed and simply turn it OFF under Cellular Data Plans while not in use.

Please note that your eSIM and data packages can only be used in supported countries. There is no available top-up options for your eSIM. It can only be used once. Once the data package has expired or been exhausted, you may safely remove the eSIM from your smartphone.

When you wish to use your eSIM in another country, you must check that your eSIM and data packages are compatible with the destination country. If not, you will be unable to use it.

When you CAN’T use the same eSIM

• There is no data allocation available in the plan purchased.
• You plan on using your eSIM for a different country than you’ve used before and it’s not supported.

As a quick reference:

• Local eSIMs support one country only.
• Regional eSIMs cover multiple countries.

As the eSIM packs only supply data, you will not be able to make phone calls or send SMS text messages with Agoda eSIMs. With a Data-only eSIM, telephony services such as Texts (SMS) and calls are not possible. However, internet-based calls and texts are available.

Please note that if you intend to use third-party apps for calling or messaging via the internet, it must be configured before you use your eSIM.

Can I still receive phone calls on my primary number?

Yes, your primary number should be able to accept calls if your device supports simultaneous activation of a SIM and eSIM.

Certain iPhone models include Dual SIM Dual Standby (DSDS) technology, which enables you to remain connected to both your physical SIM and eSIM simultaneously.

However, the number of eSIMs that you can have active on your device will change according to the device model. With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini, you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM.

iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR feature Dual SIM with a nano-SIM and an eSIM, but you can only have one eSIM active at a time.

For more information, please contact your device’s manufacturer.

Please also keep in mind that data roaming charges may apply to the call service depending on your carrier provider.

On iOS

Only some eSIM plans support personal hotspot sharing, please check the details on the confirmation email.

1. Go to Settings
2. Personal Hotspot
3. Toggle on “Allow Others to Join”

Go to your eSIM installation page to check if APN is required. In case the eSIM requires the APN to be manually set, you will need to do that for the hotspot APN as well as follows:

1. Go to Settings on your device
2. Go to Cellular/Mobile Data
3. Go to your eSIM under Cellular/Mobile Data Plans
4. Go to Cellular/Mobile Data Network
5. In the Personal Hotspot APN field, type the APN as written in the eSIM installation details (all lower case, all one word)
6. Leave Username and password blank

On Android

Most eSIM plans support personal hotspot sharing, please check the details on the confirmation email.

In order to turn on your devices’ hotspot, please follow these steps:

1. Set an APN before enabling Hotspot & tethering
2. From the Home screen, head to Settings on your device (pull down the notification bar and hit the gear-shaped Settings button)
3. Go to Network & Internet
4. Tap “Hotspot & tethering”, then
5. Tap “Wi-Fi hotspot” and turn on “Wi-Fi hotspot”

The eSIM data can only be used during the validity period, therefore unused data cannot be used after the validity period expires.

You can safely remove eSIMs from your device when:

There is no longer an active data package for the eSIM

When you purchase an eSIM, it is always accompanied by an activated data pack. Once the data pack has been depleted, you may safely remove the eSIM and purchase a replacement eSIM as needed.

To remove your eSIMs from the device, navigate to your device’s Mobile/Cellular Settings, tap on the eSIM you want to delete and select “Remove Mobile Data Plan”. Depending on the device, it can also be “Remove eSIM”, “Delete Mobile Plan”, or something similar.

eSIMs cannot be reinstalled, thus if you delete your eSIM and try to download it again, you may face an issue.

We recommend temporarily disabling the eSIM while not in use to reduce data consumption. However, once activated, the validity of the eSIM pack will not expire.

No, the same eSIM cannot be installed on many devices.

Your eSIM can be installed on only one device, and can only be installed once. Therefore, if you remove the eSIM from your device, it will be impossible to reinstall it.

You can check if your device is locked by following the steps below:

1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says No SIM restrictions. If you don’t see that message, please contact your carrier to have your device unlocked.

If you are having trouble connecting your eSIM on an Android device, please make sure to check the required settings for your eSIM.

To turn on the Data Roaming:

1. Go to Settings on your device
2. Go to Mobile Network
3. Tap on your eSIM
4. Make sure Roaming is set to ON.

To update the Access Point Name (APN settings):

1. Go to Settings on your device
2. Go to the Network & Internet section
3. Go to Mobile Networks
4. Go to Access Point Names
5. Type “+” or “ADD”
6. Type the new APN settings as written in the eSIM installation details under APN (all lower case, all one word)
7. Tap save
8. Leave the other fields blank

Please also ensure that the device is connected to the supported network(s).

The PDP Authentication Failure can be related to your settings, or eSIM data/validity.

Please check if you have experienced the following items:

1. The APN is set according to the information from your eSIM installation page if required (all lower case and in one word)
2. You have remaining data on your eSIM: if you try to connect while there is no remaining data, you may encounter this error.
3. You are connected to the supported network as advised on your eSIM installation page

If the above steps do not help, please try resetting your network settings*:

1. Go to Settings on your device
2. Go to General
3. Go to Reset
4. Go to Reset Network Settings
5. Restart your device

*Resetting network settings reset existing Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.

Speed is dependent on coverage, congestion, or prioritization of the local carrier.

However, if your eSIM requires you to manually add/update your APN settings, and if you do not upload it correctly, it may be mistaken for a slow connection, while in fact the eSIM was not properly configured.

If you are experiencing slow network speeds, please check if you have met all the requirements from your eSIM installation page, and proceed as below:

• Set up your APN settings (if required)
• Set the device to 3G temporarily

If you are experiencing slow network speeds after completing the above, please try to:

• Set your device to 3G only if available
• Toggle the airplane mode on and off

If your eSIM supports multiple networks, you can also attempt to connect to a different network to check if it offers a better service.

eSIMs may only be installed on eSIM-compatible, network-unlocked smartphones. Please contact your mobile carrier to unlock your device.

In addition, if your device was recently unlocked, your carrier may have temporarily stopped eSIM functionality for security reasons.

Please contact your mobile provider to unlock or disable the security settings on your device.

The ‘Unable to Complete Data Plan Change’ error message is related to an installation failure which can be caused by different factors as follows:

1. There are multiple eSIMs installed on the device. Multiple eSIMs can be installed on eSIM-compatible devices, but depending on the device model, the number of active eSIMs at once may vary. iPhones, for instance, may contain between 5 and 10 eSIMs, depending on the device's storage capacity. 
2. Cellular/Mobile data is disabled in the device’s settings
3. Trying to install an eSIM that was already installed: most eSIMs can only be installed once. You can verify if the eSIM is installed on your device by Going to Settings > General> About> Scroll down to find the ICCID (it’s a 20 digits number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number). If you confirm that the ICCID has been installed it might be a matter of making a few adjustments to get connected. Please refer to your eSIM installation page for all the details.
4. Poor connection when trying to install the eSIM. This commonly happens when using the ship’s wi-fi or public wi-fi.

If you are unable to connect your eSIM after installation on an iOS device, please ensure that the Access Data instructions for your eSIM have been performed.

To connect to the supported network:

1. Go to Settings on your device
2. Go to Cellular/Mobile
3. Select your eSIM under Cellular Plans
4. Go to Network Selection
5. Disable Automatic
6. Select the Network as in your Access Data information

To turn on the Data Roaming:

1. Go to Settings on your device
2. Go to Cellular/Mobile
3. Select your eSIM under “Cellular Plans”
4. Make sure Roaming is ON

To update the APN settings (if required):

1. Go to Settings on your device
2. Go to Cellular/Mobile
3. Select your eSIM under Cellular/Mobile Data Plans
4. Go to Cellular Data Network
5. Type the new APN settings in the Cellular/Mobile Data APN field as in your Access Data instructions (all lower case, all one word)
6. Leave the other fields blank

You can access various apps and websites with your eSIM as long as the app or website you desire to use does not impose restrictions.

Some apps or websites that restrict access due to:

• Proxy settings
• Security protocols
• Location/service provider restrictions

eSIM data requires a routing method that operates through a ‘roaming platform’. For this reason, due to the app or website security settings, they might not be accessible. 

If you cannot scan the provided QR-code, you can install the eSIM by entering the eSIM installation details manually if you have an Android device.

For iOS devices, you can select the Direct method for installing the eSIM on the same device or the manual method.

If you prefer, you can continue with installing the eSIM manually by following the steps below:

On iOS

1. Go to Settings on your device
2. Go to Cellular/Mobile
3. Add Cellular/Mobile Plan
4. Select Enter Details Manually. You will be asked to enter:
   1. SM-DP+ Address
   2. Activation Code
   3. Confirmation Code (if available)
5. Turn on your eSIM under Cellular/Mobile Plan
6. Select your eSIM for Cellular/Mobile data
7. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
8. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

On Android

1. Go to Settings on your device
2. Tap on Network & Internet
3. Tap the Add icon next to Mobile Network
4. Tap Next when asked, “Don’t have a SIM card?”
5. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+ Address) available on the Manual installation tab on your eSIM installation page.
6. Turn on your eSIM under Mobile Network
7. Enable Mobile data
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
9. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details